General FAQs

GENERAL SHIPPING INFORMATION

  • All orders are shipped within 1 to 3 business days after the payment clears. Orders submitted after 12pm PST (USA) will begin to process the following day, so the order will ship 1 to 3 business days after the following business day.
  • We do not ship out on weekends or holidays. Orders placed after 12pm PST (U.S.A.) will begin processing the following Monday (or if that Monday is a recognized United States Holiday, your order will begin processing the following business day after the Holiday).
  • Orders with an incorrect or non-deliverable shipping addresses that get returned to us can be re-shipped to a corrected address at the buyer's expense.
  • If an incorrect shipping address is provided and the package is not able to be delivered as addressed, a refund will only be issued after the package arrives back to us.
  • Once the package arrives back to us, the buyer may receive a refund minus shipping charges and 15% restocking fee.
  • Packages returned back to us labeled 'Undeliverable as Addressed,' that are also after 60 days since the date of purchase may not be eligible for full refund.
  • For international buyers, if the package is returned for non-payment of customs/import fees, the buyer may receive a refund minus shipping charges and 15% restocking fee.

International Buyers Please Note

Import duties, Customs fees, taxes, and other regional-based charges are not included in the shipping charge. These charges are the buyer's responsibility. For more information, please feel free contact us.

For more information about International Shipping or for more detailed International Parcel Delivery Transit Time Estimates based on Country see our International Shipping Information page.

WHERE CAN I FIND MORE DETAIL INFORMATION ABOUT SHIPPING TIME, RETURNS & EXCHANGES, DELIVERY TRACKING, ETC.? 

Visit our Customer Service page for detailed information about our domestic and international shipping and returns policies, parcel delivery tracking, our easy automated return-shipping, instructions for exchanges or store credit, e-gift cards, gift packaging, our loyalty program and more!

WHAT IS YOUR RETURN POLICY?

At Sons of Odin our top priority is customer satisfaction. If you are not completely satisfied with your purchase from our store, you may return the item within 60 days of your purchase for an exchange or refund under these conditions:

  • A 15% restocking fee is charged for returned items unless the return is due to our error.
  • Items not returned in all original packaging will have an extra 10% fee in addition to the 15% restocking fee.
  • You must pay the return shipping expense unless the return is due to our error.
  • Returns made within 30 days of purchase are eligible for refund, exchange or store credit.
  • Returns after 30 days of purchase are only eligible for exchange or store credit. If it has been 30 days since your purchase, but you still haven't received your item, we will accommodate your refund or exchange requests by extending the cut-off period to 7 days after delivery. All items are tracked, and we keep you apprised of your order's delivery date and time as we are updated by postal carrier systems. If, for example, 32 days have passed since your order at the time it is delivered, you will have 7 more days to initiate your return or exchange, and ship the item(s) back. The item must be received by the postal carrier on or before the end of the 7th day.
  • Products can be exchanged only one time within the 60 days of receiving the item. Orders older than 60 days are not eligible for a refund or exchange.
  • The products must be returned in new, resealable condition with all packaging materials, price stickers, jewelry tags, and undamaged hang tags still attached
  • Items returned not in original packaging or condition will be send back to the buyer (unless you are returning a defective item in which you received defective).
Please Note: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You should receive the credit within a business week, but may depend on your card issuer's policies.

    We absolutely cannot accept returns on any used, damaged, custom or altered items, or items in which a sticker or tag has been removed (sorry, no exceptions). While our policies are firm, we will do everything we can to work with you to ensure that you have a positive shopping experience at SonsofOdin.co.

    To initiate a return, please send us a message with your order ID # along with a brief description for the return.

    DOES SONSOFODIN.CO CHARGE SALES TAX?

    Sales tax is not separately calculated and collected unless explicitly indicated as such in the ordering process. Items ordered from Sons of Odin - Modern Warrior Jewelry may be subject to tax in certain states, depending on the state from which product(s) are being shipped from as well as the state with which the order's items are being shipped to.

    If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including gift-wrap charges, shipping and handling charges, custom design and engraving fees, and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sons of Odin - Modern Warrior Jewelery through the SonsofOdin.co Site, the tax amounts that appear during the ordering process are only estimates; the actual tax amount that will be charged to your credit card will be calculated at the time your order is processed, and will appear in your order confirmation email/SMS text notification.

    WHERE CAN I FIND YOUR PRIVACY POLICY?

    HOW CAN I CONTACT YOU FOR ANSWERS TO QUESTIONS I STILL HAVE?

    For general questions you can start a live text chat session with our customer service (during business hours), or you may email us. Please visit our contact information page to view more specific information regarding our business hours or info, email address, live Customer Service SMS Chat, as well as our social media pages where you can Like and/or Follow Us for exclusive VIP discounts, FREEBIES(!), and our monthly sweepstakes drawing.

    For inquiries about a specific product or type of product, please use our Search Box (located in or near the header or footer of every page of the site) as it will not only provide you with specific search result products and similar product recommendations, but it also searches the pages within the SonsofOdin.co site, as well as blog articles and posts for information related to your search query.

    ADDITIONAL CONTACT INFORMATION 

    If you have any questions about our products or an order, please reach out - we'll keep it simple!

    Days:

    Monday - Friday

    Hours:

    9am - 6pm PST

    Live SMS Chat: 425-256-2932

    Email Us:

    info@sonsofodin.co

    Location:

    We are located in Seattle, WA.

    HOW CAN I NARROW DOWN THE NUMBER OF PRODUCTS IN ONE OF YOUR COLLECTIONS?

    Use our Search Bar widget, located in the header and footer of our site, to quickly locate information or products related to a keyword term or search query.

    HOW CAN I FIND, LIKE & FOLLOW SONSOFODIN.CO ON SOCIAL MEDIA?

    We are pretty much everywhere, so just log into your preferred social media platform, and let’s mingle! Here are our accounts on TwitterFacebookYouTubeInstagram, Tumblr, and Pinterest.