CUSTOMER SUPPORT FAQS
Best-in-Class 60 Day No Hassle Return Policy
Our best-in-class 60-day no-hassle return policy allows you plenty of time to consider your purchase. With such a time frame in place, you can rest assured knowing you've made the right choice. If for whatever reason you are not satisfied with your purchase within 60 days from the date of purchase, you may return your item to Sons of Odin for an exchange, refund or store credit. Unlike most competitors, we do not charge a restocking fee and provide a full refund.
RETURN POLICY GUIDELINES
- To initiate a return, customers MUST contact our returns department to receive a Return Authorization Number.
- Packages sent back to Sons of Odin without a return authorization number present on the outer packaging will be refused upon arrival.
- Jewelry Items may only be returned for a refund or exchange within 60 days of the date of purchase. Watches have a 7-day return policy from the date of delivery (so once you receive your watch, you have 7 days).
- Upon receiving your return, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered or damaged in any way, are not eligible for a return.
- Custom orders are non-refundable. To maintain 100% customer satisfaction, all specifications and details regarding custom orders are discussed prior to production.
- Any item that is engraved is non-refundable.
- Only items with manufacturing defects are eligible for return without the original tag intact.
HOW TO INITIATE A RETURN
- Obtain an RMA (Return Merchandise Authorization) number here. You must write this Return Number clearly on the package before sending it out to us. Please note that any package sent without a Return Authorization Number written out on the outer box, will be not be accepted.
- Package Your Return. Please make sure to include all original packaging as well as any other material, which was sent to you.
- Ship and Insure Your Package.
IF THE ITEM BEING RETURNED IS PRICED LESS THAN $500
You may ship via any carrier service, including UPS, FedEx, or USPS. Please ensure to receive a confirmation of delivery and keep the shipment tracking number as confirmation of shipment.
IF THE ITEM BEING RETURNED IS PRICED GREATER THAN $500
Ship your package only with USPS Registered Mail, insured for the total value of the item. Please ensure to receive a confirmation of delivery and keep the shipment tracking number as confirmation of shipment. Please make sure to use only USPS, and not FedEx or UPS. The United States Postal Service is the only company which will insure jewelry for over $500. Please Note: Sons of Odin will not be responsible for lost or stolen return packages.
GET IN TOUCH!
Our global customer help team is always ready to assist with any roadblocks you have while using the Sons of Odin site or mobile app. We are available to respond during office hours listed at the footer of our website Monday through Friday.
We are here to help if you need us. There are four ways to get a hold of someone on our team. Please visit our Contact Page to get started.
Call us toll-free the number in the footer of our website to talk to one of our team members. +1-833-SONS-OF-ODIN
LIVE SMS TEXT CHAT
There are two ways to initiate a sms text msg chat thread with our team:
- Text us via sms text msg directly at NOW (PST., USA)
- Go to the neon green-yellow widget with the black message bubble icon, at the bottom right-hand corner of the screen, click the neon tab, and then click on our phone number. A chat interface opens up allowing you to ask quick questions and get answers from our team as quickly as possible.
Send us all of your questions, concerns, feedback, or favorite YouTube videos at firstname.lastname@example.org.
HIT US UP ON TWITTER
at @sons_viking with anything you’d like to tell us, share your ideas or feedback, or have a meaningful conversation. We love hearing from you!